All orders and product shipments can be cancelled until they are shipped.
If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 business hours following payment. Once the packaging and shipping process has started, it can no longer be cancelled.
What items can be returned?
Returns that are damaged, soiled, altered, or that don’t come with your ordering information inside the package will not be accepted.
*All items must be returned in their original condition, unworn, unwashed, and with all tags attached.
How to return/exchange unsuitable/unwanted item?
Please start your return here: Return Center
Follow this process for returning your parcel to us:
- 1. First, contact to firstname.lastname@example.org
Only sizes and colors of items may be exchanged. If you wish to exchange the garment for another model, you will have to return the model you ordered and place a new order.
2. After we have confirmed your desire to return the item, please re-pack the item in its original packaging with labels and tags still attached.
3. Post your item to a given address. We advise the return goods by Post Office shipment facility rather than couriers like DHL, UPS, which may cost much more.
Also, we strongly recommend you send the products using a secured or tracking method, and that you retain your proof of postage.
As soon as we have your return, we will issue a full refund/exchange.
4. We’ll send you an email to confirm your return has been received and that your refund has been processed.
You can expect to receive your refund within 4-6 weeks of your package return.* However, in many cases you will receive a refund more quickly.
We are not obliged to give you a refund until we receive the products or we receive evidence from you that supports that the returned the item/s are in route (such as scanned copy of post office receipt with date and time plainly visible, along with package tracking number).
*This time period includes the transit time for us to receive your return from the shipper, processing your return, and processing your refund request.
How to return faulty item?
If the item you received is faulty, please follow contact our support centre by emailing email@example.com and give us your order number, your name and address, details of the product (quantity, SKU), and the reason for return. Please attach a photo of the faulty item to your email. We will then advise you regarding the return process.