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Help Center

Frequently Asked Questions

General

What is Upper Status?

Do I need to have an account to order?

What if I forgot my password?

Most Frequently Asked

Can I change the shipping address for one of my orders?

How do I cancel my order?

Can I get free shipping?

Shipping and Customs

Where do you ship?

What is your processing time for orders?

When will my order ship?

Will you provide me with a tracking code?

Will I be charged with customs and taxes?

Payment Information

Is it safe to use my credit card or debt card on Upper Status Shop?

Can I use PayPal?

Does Upper Status Shop charge sales taxes?

Why was my credit card declined?

Are there any exchange rates?

Returns

What items can be returned?

How to return/exchange unsuitable/unwanted item?

Does Upper Status Shop pay for return shipping?

Contact

How do I contact you?